Important Frequently Asked Question
Want hassle free moving experience? Explore the below-mentioned faqs and sort out all your queries on moving one place to another.
1Q1.) Do you have insurance?
Yes ! We have comprehensive insurance coverage to protect your goods and workplace.
At a glance,
1. We provide comprehensive goods insurance for standard furniture, but any breakable items by nature (glass,marble,unboxed TV) are not covered under our insurance policy. We don’t provide insurance for IKEA furniture as well.
2. We are not liable for damages to boxes packed by owner, unless there’s a physical damage to the boxes.
3. In case there’s a damage to items, market value will be applied, not brand new value of the item
4. For any claims, $500 to be paid by the customer
2Q2.) Will there be additional charges for travel time?
Travel time depends on your pick up and drop off location. We are based in clayfield, so we use google maps to calculate travel time. In most cases, travel time is either half an hour or an hour depending on the locations of the move.
3Q3.) Can you assist with dismantling and reassembling my furniture?
Yes, all our trucks are equipped with tool kits to dismantle and reassemble the furniture if required. Our movers are highly trained to dismantle/reassemble all sort of standard furniture.
4Q4.) What measures do you take to ensure the safety of my belongings during the move?
We take great care in handling your belongings and use high-quality packing materials and techniques to ensure that they are protected during the move.
5Q5.) Will the moving trucks be equipped with blankets?
Yes we can!
Yes, our trucks come with moving blankets to ensure that your belongings are protected during transport.
6Q6.) Can you provide an on-site estimate for my move?
Yes, we can arrange for a site visit to provide you with an accurate estimate of the cost and time required for your move.
7Q7.) Are you insured?
Yes, we have comprehensive insurance coverage to protect your belongings during the move.
8Q8.) Can you move heavy items such as pianos?
Yes, we have experience in moving heavy items such as pianos, and we have the necessary equipment to do so safely.
9Q9.) What happens if it rains on the day of the move?
We have contingency plans in place to ensure that your belongings remain dry and safe during transport, even in inclement weather.
10Q10.) What payment methods do you accept?
We accept payment via credit card, bank transfer, and cash. Our team will provide you with all the necessary payment details and options.
11Q11.) Can you explain your hourly rate?
Our hourly rate covers the time spent on packing, loading, and unloading your belongings. We charge in 15-minute increments to ensure that you only pay for the time you use.
12Q12.) Do you have a quality control process in place for your staff?
Yes, we have a strict quality control process in place to ensure that our staff provides high-quality service to our customers.
13Q13.) What is your policy for rescheduling a move?
We understand that plans can change unexpectedly, and we are happy to accommodate rescheduling requests as long as we have availability on the new date.
14Q14.) What measures should I take to protect my furniture during the move?
We recommend using bubble wrap or other protective materials to ensure that your furniture is protected during the move.
15Q15.) Do I need to be present during the move?
It is recommended that you or a representative be present during the move to ensure that everything goes smoothly and to answer any questions the movers may have. However, if this is not possible, we can make arrangements for a trusted representative to be present.
16Q16.) Do you provide packing materials for the move?
Yes, we supply boxes, tape, and other packing materials to ensure that your belongings are packed safely and securely.
